Privacy Policy
Last Updated: October 15, 2025
At ITCO, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.
Personal Information You Provide:
- Contact Information: Name, email address, phone number, company name, and job title
- Account Information: Username, password, and profile information
- Payment Information: Billing address and payment method details (processed securely by third-party payment processors)
- Communication Data: Information you provide when you contact us for support or inquiries
- Service Information: Details about the IT services you request or use
Information Collected Automatically:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, and navigation patterns
- Location Data: General geographic location based on IP address
- Cookies and Similar Technologies: See our Cookies section below
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our IT solutions and services
- Communication: To respond to your inquiries, send service updates, and provide customer support
- Account Management: To create and manage your account and authenticate your access
- Personalization: To customize your experience and provide relevant content
- Analytics: To analyze usage patterns and improve our website and services
- Marketing: To send you newsletters, promotional materials, and service updates (with your consent)
- Legal Compliance: To comply with legal obligations and protect our rights
- Security: To detect, prevent, and address fraud, security issues, and technical problems
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, data analysis, email delivery)
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law, court order, or to protect our rights and safety
- With Your Consent: When you explicitly consent to sharing your information
- Aggregate Data: We may share anonymized, aggregated data that cannot identify you personally
4. Data Security
We implement industry-standard security measures to protect your personal information:
Encryption
SSL/TLS encryption for data in transit and AES-256 encryption for data at rest
Access Controls
Strict access controls and authentication mechanisms to prevent unauthorized access
Secure Infrastructure
Secure servers with regular security updates and monitoring
Staff Training
Regular security training for all employees handling personal data
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
Types of Cookies We Use:
- Essential Cookies: Required for basic website functionality
- Performance Cookies: Help us understand how visitors use our website
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Track your visits to deliver relevant advertisements
You can control cookies through your browser settings. However, disabling cookies may limit some website functionality.
6. Third-Party Services
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
Third-Party Services We Use:
- Google Analytics for website analytics
- Payment processors for secure transactions
- Email service providers for communications
- Cloud storage providers for data hosting
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Data Portability: Request transfer of your data to another service provider
- Opt-Out: Unsubscribe from marketing communications at any time
- Object: Object to processing of your information for certain purposes
- Restrict Processing: Request restriction of processing in certain circumstances
To exercise any of these rights, please contact us using the information provided below.
8. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date at the top of this policy
- Sending an email notification for significant changes (if you have subscribed to our communications)
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
